Account Management Services

With BMS, you have partnership expertise on your side. Your Account Manager, a bankruptcy professional, proactively ensures you get the most out of your BMS software solutions. Account Management services include the following:

• Single point of contact to BMS
• Trusted relationship for success
• Proactive customer and case management
• Status calls with customer
• Onsite customer visits
• Scheduled customer office and performance review

Single Point of Contact to BMS

Your Account Manager is your go-to resource for any support issues. Account Managers are highly skilled professionals who help ensure that your issues are resolved quickly by proactively facilitating support services and escalating your resolution requests when needed.

Trusted Relationship for Success

BMS Account Managers build a relationship with your team and a detailed understanding of your fiduciary priorities and processes. This relationship and continuity builds trust and knowledge that helps the Account Manager anticipate your administration and software requirements and ensure your needs are met.

Proactive Customer and Case Management

Your Account Manager works in partnership with your team to manage inquiries and to help identify and address issues proactively, which can reduce the risk of downtime and interruption of your business. Our professional team of Account Managers will notify you of upcoming product developments, and recommend appropriate ways to increase your efficiency and productivity.

Status Call

Account Managers will schedule, manage, and conduct status calls with your team. The agenda is flexible and tailored to meet your needs. This enables the BMS Account Management team to proactively manage your support resource requirements and manage known issues.

Onsite Visits

Your BMS Account Manager will schedule an on-site visit to gain a unique understanding of your environment. The agenda is flexible and tailored to your needs and can include strategic advice and technology recommendations based on their professional BMS experience.